App / Sports
x1111 is straightforward about the data we collect when you open an account, make a deposit via bKash or Bank Transfer, or browse the lobby — and equally straightforward about what you can ask us to do with it. Access to our platform and the application of this policy depend on your local law and eligible region.
This policy sets out what personal information we collect when you use the x1111 platform, why we collect it, how long we keep it, and the choices you have. When you create an account, we collect the details you enter during registration — name, contact information, and the payment identifiers you connect, such as a bKash wallet number or the account details you provide for Bank Transfer. When you browse the lobby or deposit using Upay, our systems log activity records tied to your session. We use this data to process your transactions, keep your account secure, and respond to your support requests. We do not sell your personal data to third parties. We may share information with payment processors handling your bKash, Upay, or Bank Transfer instructions — strictly to complete those transactions. Data retention periods vary by the type of record: transaction logs and payment records are held for as long as required under applicable financial and platform rules. If you close your account, we will retain only the records we are legally required to keep. This policy applies to users accessing x1111 from Bangladesh and other eligible regions where local law permits. If you are unsure whether access is permitted in your location, review the terms of service or contact our support team before using the platform.
bKash wallet identifiers used to process deposits are shared only with the payment processor completing that transaction and are not stored beyond the retention period required by applicable rules.
Upay transaction references are logged against your account record so you can verify each deposit from your account history at any time.
Bank Transfer details you submit are handled under the same data-handling rules as other payment methods — used only to process and reconcile your transaction.
Not every interaction with x1111 falls under a single set of rules. This section clarifies which parts of the platform this policy governs and where it does not extend. Understanding the boundaries helps you know who to contact if a question arises. Access and eligibility remain subject to your local law and the eligible regions listed in our terms of service.
This policy covers data collected when you register, log in, or update your account profile on x1111. The fields you complete and the verification steps shown in your account area fall within its scope.
Deposits and withdrawal requests processed through bKash, Upay, or Bank Transfer generate records governed by this policy. Those records are visible in your account transaction history.
General browsing of the lobby, game pages, and information sections creates session data we collect and retain as described here. No personally identifying information is required to browse.
Links to external sites, payment gateways, and provider platforms operate under their own privacy terms. Once you leave x1111's domain, this policy does not govern how that third party handles your data.
You have real, actionable options here — not just abstract rights. Log in to your account to review the personal details we hold: your registered contact information, payment method identifiers, and transaction history are all accessible from the account area. If something is incorrect — a misspelled name, an outdated contact number — you can update most fields directly in account settings; for changes to verified identity documents, contact our support team with the corrected information and they will guide you through the process. You can also ask us what data we hold on you. Send a request through the support channel and we will confirm the categories of data tied to your account. If you want to close your account, raise that request via support as well; we will retain only the records required by applicable financial rules after closure. Every request is handled in the order it is received — we do not operate a tiered response system based on payment method or account level.
Open the account area after logging in to see your registered details, deposit history from bKash or Bank Transfer, and session records we hold.
Most contact fields are editable in account settings. Identity document corrections require a support request with the updated information attached.
Contact support to receive a confirmation of the data categories we hold against your account. We will respond via the channel you used to contact us.
Raise a closure request through support. Post-closure, we keep only the transaction and identity records that applicable rules require us to retain.
If you have a question about your data, want to correct information, or need to understand how a specific record is handled, reach us through the channels published on this site. We do not publish response time commitments here because they can change — check the support page for current information.
Open the chat widget from any page on x1111 to reach the support team directly. Use this for account-specific data questions or correction requests.
Send a written request to the email address listed on our contact page. Email works well for requests that need a written record, such as data summary or closure requests.
The help centre on x1111 covers common questions about account data, transaction records, and how to update your details without needing to contact the team.
We hold account data only for as long as it serves the purpose for which it was collected or as required by applicable rules. Security measures on your account — including the login process and any verification steps shown to you — are designed to limit access to your data to you and to authorised platform staff handling a support request. If you believe your account has been accessed without your permission, contact support immediately so the team can review the access log tied to your account.
We use cookies to keep your session active while you browse the lobby and to remember preferences such as language. You can manage cookie settings through your browser; disabling certain cookies may affect how parts of the site function.
Transaction records — including bKash deposit references and Bank Transfer reconciliation data — are retained for the period required by applicable financial and platform rules, then removed or anonymised.
Login security steps are shown during account access. We do not communicate your password or full payment identifiers through any support channel — be cautious of any message that asks for these.
When this policy changes in a material way, we post an updated version on this page. Continuing to use x1111 after an update is posted means you have seen the revised terms — check this page periodically.
Straightforward answers to the questions we receive most often about account data, payment records, and your rights under this policy.
We collect the information you enter during registration — name, contact details, and any payment identifiers you link, such as a bKash wallet number or Bank Transfer account details. We also log session and transaction data when you use the platform.
Yes. Log in and open the transaction history section of your account. Each deposit made via bKash, Upay, or Bank Transfer generates a record you can review there. If a record looks incorrect, contact support with the details.
We do not sell your data. We share payment identifiers with the processors handling your bKash, Upay, or Bank Transfer transactions — only what is needed to complete the transfer. Third-party game providers and platform partners operate under separate data agreements.
For contact details and most profile fields, update them directly in account settings after logging in. If you need to correct verified identity documents, contact support with the corrected information. The team will confirm the steps shown in your account.
After closure, we delete or anonymise the data we no longer need. Transaction records and identity verification data are retained for the period required under applicable financial and platform rules — typically to meet regulatory obligations, not for marketing purposes.
This policy applies to account holders accessing x1111 from eligible regions, including Bangladesh where local law permits. If you are unsure whether platform access is permitted in your location, review the terms of service or ask the support team before proceeding.