When you open an account with x1111 and use any part of the site — whether that is depositing via bKash, browsing the lobby, or checking your transaction records — these terms set out the rules that apply. Access and eligibility depend on your local law and the eligible regions we serve, so read through before you get started.
Account rules apply on registration
Transactions covered by these terms
Eligibility depends on local law
Applies to all site activity
POLICY POSTURE
How These Terms Work on x1111
These terms form the agreement between you and x1111 from the moment your account is created. They cover how your account is opened and maintained, how deposits and withdrawals are processed through routes like bKash, Upay, and Bank Transfer, and how disputes are handled if they arise. By continuing to use the site after any update to these terms, you confirm you have read and accepted the revised version — we will signal changes through a notice on the account login page. We operate within the constraints of applicable law, and where local regulations restrict access or certain features, those restrictions apply regardless of what the site displays to other regions. Your account wallet records every transaction, and those records are the definitive reference if a query comes up. If any part of these terms is unclear, reach out to our support team before you transact — not after. We aim to keep the language here plain and direct so you can make an informed choice about using x1111.
bKash
Deposits and withdrawals via bKash fall under these terms. Your transaction reference is logged in your account wallet and is the record we refer to in any dispute.
Upay
Upay transfers follow the same terms as all other payment routes. Check your account wallet for the confirmed amount and status before contacting support.
Bank Transfer
Bank Transfer transactions are subject to these terms and any limits shown at the point of transaction. Your bank statement and account record together form the paper trail.
WHAT IS COVERED
Where These Terms Apply
Not everything on the x1111 site falls under a single rule. Some areas are covered directly by these terms; others involve third-party services that carry their own policies. Here is a clear breakdown of what is inside and outside the scope of this agreement, so you know exactly where these terms apply and where they do not.
Account Access
Opening, maintaining, suspending, or closing your account is covered in full by these terms. Any action taken on your account — including login, password resets, and wallet activity — falls within this scope.
Transactions
All deposits and withdrawals processed through configured payment routes, including bKash, Upay, and Bank Transfer, are covered. The terms set out what happens if a transaction is disputed or reversed.
Site Content
The lobby, game catalogue, promotional notices, and all pages you access while signed in are covered. Content accuracy is our responsibility; how you choose to interact with it is yours.
Third-Party Services
External payment processors, mobile wallet providers, and any linked service operate under their own terms. x1111 is not responsible for conditions imposed by those third parties outside our platform.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These terms are not one-sided. You have practical rights you can exercise at any point during your time with x1111. Your account wallet gives you a full transaction history — every bKash deposit, Upay transfer, or Bank Transfer is timestamped and logged there, and that record is yours to review whenever you need it. If a detail on your account is wrong — your registered mobile number, your payment method, or your contact information — you can update it through the account settings page. Where a correction requires identity verification, the steps are shown in your account. If something is not working as described in these terms, raise it with the support team directly: the contact routes are visible in the Help section when you are signed in. We keep those routes open so that a real question gets a real answer, not an automated deflection.
Review Your Records
Your full transaction history is in the account wallet. Open it at any time to check deposit or withdrawal status, amounts, and the payment route used — bKash, Upay, or Bank Transfer.
Correct Account Details
Update your registered mobile number or linked payment method through account settings. Some changes require a verification step shown on the same page.
Raise a Question
If a term is unclear or a transaction does not match what you expected, contact support before raising a formal dispute. Most queries are resolved at that first point of contact.
Request a Policy Explanation
You can ask the support team to clarify any part of these terms. Requests made in writing through the Help section are logged so the response is on record.
REACH OUR TEAM
Contact Routes for Policy Queries
If you have a question about these terms or about how a specific transaction is handled, the support routes below are available to you. Use the channel that suits the nature of your query — quick clarifications work well via live chat, while detailed disputes are better handled over email where a written record is created automatically.
Live Chat
Open the chat widget from any signed-in page to ask about account terms, transaction records, or policy questions. The agent you reach can view your account wallet directly.
Email Support
Send a written query to the support address listed in the Help section of your account. Email creates a paper trail for disputes and policy clarification requests.
Help Section
The Help section inside your account lists current contact routes and published policy documents. Check there first — many common terms questions are answered without needing to contact an agent.
HOW WE HANDLE YOUR DATA
Data, Cookies, and Account Security
Your account and its associated data are handled according to these terms and our published privacy policy. We store transaction records, account activity, and identity verification data for as long as required by the applicable rules governing the regions we serve. Cookies are used to keep your session active and to remember your signed-in state across visits — you can manage cookie preferences through your browser settings. Account security is your shared responsibility: keep your login credentials private, do not share your account with anyone else, and notify support immediately if you believe your account has been accessed without your permission.
Data Retention
Transaction records and account data are retained in line with applicable regional requirements. You can request a summary of your records through the account settings page.
Cookie Use
We use session cookies to maintain your signed-in state and functional cookies to remember your preferred payment method. No advertising cookies are applied without your consent.
Account Security
Keep your login details private. If you notice account activity you did not make, change your password immediately and contact support through the Help section.
Request Changes
To update stored data or request deletion where permitted by applicable law, use the written request route in the Help section. A support agent will confirm what can be actioned under your region's rules.
TERMS FAQ
Frequently Asked Questions About These Terms
The questions below cover what people ask most when reading through the x1111 terms and conditions. If your question is not here, the Help section inside your account is the right next stop.
Do these terms apply to my bKash deposits?
Yes. All deposits processed through bKash are covered by these terms from the moment the transaction is initiated. Your account wallet logs the reference, amount, and status. If a deposit does not appear within the expected window, contact support with that reference number.
What happens if the terms are updated after I join?
We post a notice on the account login page when terms change. Continuing to use x1111 after that notice means you have accepted the revised version. We do not apply changes retroactively to transactions that were already completed before the update date.
Can I use x1111 if I am in Bangladesh?
Availability depends on your local law and the eligible regions we serve. We do not make eligibility decisions on behalf of local regulators. Check the applicable rules for your location before opening an account or making any transaction.
How do I dispute a transaction under these terms?
Open your account wallet and find the transaction reference. Then contact support via live chat or email with that reference and a description of the issue. Written queries through the Help section create a record that the support team can refer back to during the review.
Are Bank Transfer transactions treated differently from mobile wallet payments?
The same terms apply to Bank Transfer, bKash, and Upay transactions. The process for raising a dispute is identical across all three routes. Bank Transfer does produce a paper trail across both your bank statement and your account wallet, which can be useful for detailed queries.
Who do I contact if I want to request deletion of my account data?
Send a written request through the Help section inside your account. A support agent will review what can be actioned under the rules that apply to your region. Some data may be retained as required by applicable law even after a deletion request is processed.
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